Delivery and Returns

RETURN POLICY

At Groovy Australia, we would like our customers to feel confident in ordering with us online. With this in mind, our returns policy is as follows:

• Should you feel the item ordered is not right for you, we are happy to exchange, provide a credit note, or a full refund.

• For a full refund, you need to contact us and return the item to us within 7 days of receiving it. This applies to full price items only. No refunds on sale items.

• For an exchange or credit note, you need to contact us and return the item to us within 14 days of receiving it.

• Any returned item must be in perfect condition, with no damage to the item or the original packaging.

• Any refund amount will be less the shipping charge stated on your invoice.

• We recommend you use registered post or a trackable courier when returning an item, as we cannot accept responsibility for items lost in transit to us.

• Exchange items will be processed as a new sale and a return. Place and pay for a new order online or via email, and return the original item, to be exchanged.

• Shipping charges will be waived only if the returned item is faulty.

• Any credit notes issued will be valid for 6 months.

• Refunds or credit notes are only processed once the original item has been returned to us.

WARRANTIES

All Groovy products have a manufacturer’s warranty period of 12 months.

If you believe an item is faulty, please contact us at shades@groovyaustralia.com.au. We may request additional information or photographs of the item to determine whether or not you are entitled to an exchange or refund. We adhere to all Australian laws relating to faulty product returns and will gladly refund or exchange any product deemed as faulty. If the item is deemed faulty it will be up to you to return the item to us before we can send out a replacement or issue a refund. If the product has been assessed and is not faulty or has been damaged due to inappropriate use, Groovy Australia has the right to refuse a refund or exchange.