You have entered the website owned and operated by GroovyAustralia.com.au identified by the URL www.groovyaustralia.com.au (the “Site”), but before proceeding further please read carefully the following Terms and Conditions of Use which will govern your use of the Site (”Terms and Conditions” which expression shall include any modification that may from time to time be made there to by GroovyAustralia.com.au). By using the Site or by placing an order through the Site you agree to and accept all these Terms and Conditions and therefore have entered into an agreement with GroovyAustralia.com.au governing your use of the Site. In addition, when you use any current or future GroovyAustralia.com.au service(s), you also will be subject to the guidelines and conditions applicable to such service or business.
The easiest way to order from us is to purchase via our website using a credit card (Visa or Mastercard). Once you have processed your order online, you will receive an email confirming that the order and payment have been received.
Payment for manual orders can be made via direct deposit.
Goods paid for by direct deposit will be shipped once we have confirmation that the payment has gone through.
To process an order manually, please contact us directly with details of your order, preferred payment method, your shipping address, email address, and phone number. Email: email@example.com
Our goal is to deliver your purchase as quickly as possible. All orders have a processing time of 24-48 hours, and delivery is between 2 – 5 working days. You will receive an email confirming the dispatch and Australia Post tracking number of your order once it has been sent.
During the checkout process, you should specify any special delivery instructions.
Please note, Groovy Australia cannot be responsible for items lost in the post. If, for some reason, there is a delay with delivery of your order we will communicate this within 2 working days, and communicate a delivery timeframe. Should a delayed delivery time not meet your needs, we will be happy to process a refund.
Groovy Australia is based in Australia, however we are happy to ship internationally.
All orders will be charged in Australian dollars ($AUD).
Australia Post International shipping costs will apply, along with the appropriate insurance cost. Australia Post delivery charges are influenced by the size and weight of the product(s) you have ordered, and the delivery location. Exact delivery costs are calculated in the shopping cart and will be added to your order total before check out. The delivery charge will be shown as a separate item in your shopping cart. For a quote on international shipping costs for your order, please email us on firstname.lastname@example.org
Delivery will be made during business hours. Please specify any delivery instructions for your order during the check out process.
Any import taxes (if applicable) will be the responsibility of the customer.
ITEMS OUT OF STOCK
At Groovy Australia, we endeavour to make sure that all products shown on our site are in stock, and that pricing is true and correct.
If an item on the site is showing out of stock, we will do our best to order it in if requested. Delivery time frames will be clearly communicated, and we will not process the payment until we can confirm the item is ready for dispatch.
Pre-Orders can be made when an item is out of stock, a 50% deposit is requested upon confirmation of order and the balance before delivery. To arrange for a pre-order of an out of stock item, please email us on email@example.com.
All Groovy products have a manufacturer’s warranty period of 12 months.
If you believe an item is faulty, please contact us at firstname.lastname@example.org. We may request additional information or photographs of the item to determine whether or not you are entitled to an exchange or refund. We adhere to all Australian laws relating to faulty product returns and will gladly refund or exchange any product deemed as faulty. If the item is deemed faulty it will be up to you to return the item to us before we can send out a replacement or issue a refund. If the product has been assessed and is not faulty or has been damaged due to inappropriate use, Groovy Australia has the right to refuse a refund or exchange.